The blog of Antonie Fourie
I recently prepared a presentation on Client Experience as an organizational capability that I will be delivering at the Client Experience Management Africa (CEM) conference in Cape Town. The idea that I was tentatively proposing was that Client Experience Management […]
This is a test of the relaunch of my website
I had a very interesting discussion recently, attempting to explain the orientation of my research. In particular, how to make sense of capabilities. Are they things that you write down point-for-point on a piece of paper, or are they “just […]
I recently attended the Customer Experience Management Africa Summit held in Cape Town, South Africa. Table Mountain was a beautiful background to what was a very interesting conference. I read through my notes and compiled a list of key themes that […]
I recently had the opportunity to attend the annual R&D Management conference at the University of Cambridge. Whilst the conference provided diverse views on innovation from around the world a couple of key points stood out for me: Firstly, the […]
There are different interpretations of what a business model is. Are there general principles against which a business model representation can be measured?
Welcome to my updated website that now provides detailed information on my doctoral research project. I recently completed the literature review and proposal phase of my studies. In the next phase, I am developing my research methodology and identifying candidate […]